Complaints Procedure 

I want to give you the best possible service.  If however, at any point you become unhappy or concerned about the service I have provided or an invoice you have received then you should inform me immediately so I can do my best to resolve the problem.

In most cases you will not be able to take your complaint further if you have not tried to resolve it with me first.

If I am unable to resolve your complaint, the Solicitors Regulatory Authority can help you if you are concerned about my behaviour.  This could be for things like dishonesty or treating you unfairly because of your age, a disability or other characteristic.

If you would like more information about the Solicitors Regulatory Authority, please contact them.

Contact details: www.sra.org.uk

You should contact the Legal Ombudsman if you have an unresolved complaint about poor service such as a problem relating to fees or delayed communication.  They will look at your complaint independently.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first.  If you have done so, then you must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint from me; and no more than three years from when you should reasonably have known that there was cause for complaint; or no more than six years from the date of the act/omission.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details: www.legalombudsman.org.uk

Call: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman P O Box 6806, Wolverhampton WV1 9WJ